Meet Our Team

Dr. Jolene Pflaum

Owner and Veterinarian

Dr. Jolene Pflaum co-owns Island to Island Veterinary Clinic. She’s not just a veterinarian; she’s a creature repair expert. Dr. Jolene performs surgeries, see patients in appointments, and helps when your pet is needing to come in after hours. She loves the quality of medicine that we perform here at Island to Island. Dr. Jolene shares her home with her two pups Ades (a female lab), Kerberos (a male dachshund), and her fiancé Felix. On her days off, Dr. Jolene enjoys swimming, running, biking, baking bread, remodeling her home, and snuggling up with her pups. A fun fact about Dr. Jolene is that she loves playing music. While in undergraduate she received a degree in trombone performance and she plays as often as she can in the community.

Madi, LVT

Lead/Licensed Veterinary Technician 

Madison serves as the Lead Licensed Veterinary Technician at Island to Island Veterinary Clinic, overseeing various medical procedures with expertise and compassion. She finds fulfillment in working alongside a team of dedicated women passionate about veterinary medicine. At home, Madison shares her space with her husband and three cats, enjoying coaching the High School Dance Team or simply relaxing with her feline companions.

Charish

Veterinary Nurse

Charish is a Veterinary Nurse at Island to Island Veterinary Clinic who brings a calm and compassionate presence to every patient she sees. Her love for animals and desire to bring peace and comfort to both pets and their owners is what led her to pursue a career in the veterinary field. Charish finds joy in the daily opportunity to care for and treat animals, and she values the trust clients place in the clinic to care for their beloved companions.

Outside of work, Charish shares her home with her mother, sister, a cat named Shirin, and a cockatiel named Flapper. She has a deep appreciation for the arts and humanities, spending her free time writing, studying languages, exploring cinematography, and diving into research. Her curiosity and creativity fuel both her personal and professional life, making her a thoughtful and dedicated member of the Island to Island team.

Jessica

Veterinary Nurse

Jessica is a Veterinary Nurse who makes sure the boarders are well taken care of, both physically and emotionally. She assists in surgeries, appointments, and dental procedures with precision and care. She enjoys meeting all the animals and getting to know their personality. She also likes learning new things.

Jessica’s family jokes that her house is a carnivorous zoo because she has three cats and two dogs (a German Shepherd/Husky mix named Zev and a German Shepherd named Neika). Fun fact: Neika may have flunked service dog training, but she’s still a cherished member of the family. Outside of work, Jessica likes community events (such as the Blueberry Arts Festival) but she spends most of her free time at the beach with her dog, often photographing the sunset or sunrise.

Rachael

Veterinary Nurse

Rachael was born and raised in Ketchikan and the surrounding area. She has spent most of her adult life working in child care and teaching preschool. Rachael has always loved animals and is excited for all of the opportunities that come with working at the clinic as a veterinary nurse. She loves to see the relationships that clients share with their animals and enjoys learning something new each day. She thrives on the challenges of anesthesia, appointments, and patient care. Rachael lives with her husband Larsen and their dog Beau. In her free time Rachael loves to take Beau hiking, spend time with family, and work on perfecting her green thumb.

Emilie

Veterinary Nurse

Emilie is a dedicated Veterinary Nurse at Island to Island Veterinary Clinic. She earned her Bachelor’s degree in Medical Anthropology with a minor in English from Southern Methodist University in Dallas, TX—Pony up! Her passion for the veterinary industry stems from her deep sense of compassion and desire to make a meaningful impact on the lives of animals and their owners. She finds immense fulfillment in knowing she plays a role in providing pets with the care they deserve. For Emilie, the best part of the job is not only helping animals but also working alongside a fantastic team that shares the same dedication. She knew she had found the right profession when she realized that, in veterinary care, empathy is a strength.

Outside of work, Emilie enjoys spending time with her amazing partner, Avery, an officer on the USCGC Bailey Barco. They share their home with two beloved rescue cats, Mousse and Fudge—littermates who are only sometimes spicy. In her free time, Emilie loves going to the beach, hiking, taking photos, reading, painting, and enjoying cozy nights at home with her feline companions and wonderful life partner.

Aliyah Pipal

Owner & Practice Manager

Aliyah Pipal is the co-owner of Island to Island Veterinary Clinic, where she manages day-to-day operations and partnered up with Dr. Jolene to purchase the clinic in late 2023. She values the camaraderie among her team, striving to provide quality compassionate care to patients and clients. Outside of work, she shares her home with her partner, John Byron, and their fur babies Lola, Danah, Spruce, and Phoebe. On her off days, Aliyah enjoys hiking, quilting, and indulging in books or TV shows, admitting a talent for unintentionally nurturing plants.

Chelsea

Bookkeeping & Administrative Assistant

Chelsea, originally from Massachusetts, moved to Seattle in the fifth grade and later relocated to Ketchikan in 2018 with her partner. What started as a move for love turned into a life rooted in community, where she and her husband now enjoy a mini homestead. Though she didn’t initially plan to work in veterinary medicine, her love for animals led her to apply for a job at Island to Island Veterinary Clinic. What began as a job close to home quickly became a place where she felt truly at home. Chelsea knew she was in the right profession when she discovered that her emotional nature—often expressed through tears—was seen as a strength, not a weakness.

Outside of the clinic, Chelsea is pursuing a degree at the University of Alaska Southeast with the goal of entering the mental health field. She lives with her husband, two cats named Sam and Dean Winchester, a snake, and a lively flock of chickens. Her free time is spent walking around Ward Lake, cooking and baking (she once ran a French macaron business), reading, watching horror movies, and enjoying time with friends in the Soup Club she co-founded. Chelsea’s compassion, attention to detail, and love for animals and people alike make her a vital part of the Island to Island team.

Emily

Administration/Support Staff

Emily’s role as support staff at Island to Island Veterinary Clinic goes beyond administrative tasks; it’s about ensuring every patient receives compassionate care. Her love for her job is matched only by her love for her family, including her three canine companions: Millie, Auggie, and Rory, two of which she brought home while her husband was away on business trips. Emily’s passion for helping animals extends to her leisure time, where she enjoys fishing and hiking in the stunning landscapes of Alaska.

Cathy

Bookkeeper

“Mathy” Cathy’s role as the bookkeeper at Island to Island Veterinary Clinic blends her love for numbers with her love for animals. She finds fulfillment in the camaraderie of her colleagues and the joy of working with pets every day. At home, Cathy’s life is enriched by her family (including her Chesapeake Bay Retrievers Badger and Olive, and kitties Mordecai and Pita) and her passion for reading. Her dedication to her job and her love for animals make her an integral part of the clinic’s success.

Jordyn

Lead Kennel Attendant

Jordyn, a proud Ketchikan native, serves as the Lead Kennel Attendant at Island to Island Veterinary Clinic. With a strong sense of community and a deep love for animals, Jordyn brings compassion, dedication, and a strong work ethic to her role each day. After earning her high school diploma, she chose to remain in her hometown to contribute to the care and well-being of pets in need.

Jordyn was drawn to the veterinary field by her desire to help animals and support their families. Her favorite part of the job is seeing the joy on pet owners’ faces when they reunite with their beloved pets after boarding. She finds satisfaction in ensuring every dog and cat receives love, attention, and top-notch care while their owners are away. Whether it’s feeding, cleaning, playing, or lending a helping hand to the clinic’s nurses and doctors, Jordyn takes pride in her work and soaks up every bit of knowledge she can along the way—including the oddly satisfying task of entering patient notes.

When she’s not at the clinic, Jordyn enjoys the company of her vocal and playful cat, Bonsai, who eagerly greets her at the door after a long day. She loves relaxing with a good TV show or movie, hanging out with friends, going on scenic drives, or simply enjoying the great outdoors. Jordyn’s blend of warmth, reliability, and passion makes her a valued member of the Island to Island team.

Danice

Lead Customer Service Representative

Danice is the Lead Customer Service Representative at Island to Island Veterinary Clinic, where she combines compassion, leadership, and client care expertise. She began her journey in the veterinary field as a Client Service Representative and, with the guidance of an amazing management team, worked her way into a leadership role. Danice is also a certified veterinary assistant, which adds valuable insight to her work at the front desk. Her favorite part of the job is building meaningful relationships with both clients and their pets, making every visit a personal and welcoming experience.

Outside of work, Danice enjoys a full and joyful life with her husband Cody, daughter Cassidy, and their beloved pets: a dog named Oreo and three cats—Jinx, Taffy, and Appa. In her free time, she loves spending quality moments with friends and family, cherishing the connections that bring balance and happiness to her life.

Katori

Customer Service Representative

Katori is a dedicated Customer Service Representative at Island to Island Veterinary Clinic, where they’ve been part of the team since May 2021. A lifelong resident of Ketchikan, Katori brings a deep-rooted love for the community and a warm, welcoming energy to the clinic. They’re drawn to the supportive, close-knit atmosphere of the veterinary field and especially look forward to seeing Elsa girl on Mondays. With a genuine appreciation for their coworkers and the leadership team, Katori thrives in an environment where compassion and teamwork are at the heart of every day.

Outside of work, Katori enjoys a peaceful and active lifestyle with their partner, their parents, and their beloved pets—cat Iroh and dogs Zuko and Tylee. When not at the clinic, you’ll likely find them hiking local trails, tending to their garden, curled up with a good book, or enjoying quality time with friends and family.

Alyssa

Customer Service Representative

Alyssa joined Island to Island Veterinary Clinic as a Customer Service Representative in September 2024. Originally from outside the area, she moved to Ketchikan a year ago and quickly fell in love with both the town and a local—joking that she “came to Ketchikan, caught a man, and decided to stay.” Alyssa brings warmth and enthusiasm to the clinic front desk, where she loves being part of a dedicated team, working with animals, and learning something new every day.

Outside of work, Alyssa enjoys a full and joyful life with her boyfriend Ben and her two wonderful bonus daughters, Emma and Luna. Whether she’s curled up with a good book, enjoying family time, or soaking in the natural beauty of Ketchikan, Alyssa finds happiness in both quiet moments and outdoor adventures.

Faith

Customer Service Representative

Faith joined the team as a Customer Service Representative in June 2025. She is currently pursuing her education at the University of Idaho, where she continues to expand her academic and professional horizons.

Drawn to the veterinary industry by her love for animals and meaningful client interactions, Faith finds joy in welcoming clients and cuddling their pets in the lobby. Her warm and approachable demeanor makes her a comforting presence for both animals and their owners.

Outside of work, Faith enjoys a peaceful life with her pug, Sadie, and her cat, Oliver. She spends her free time reading, hiking, and visiting the beach—always making space for both adventure and relaxation.

Rachel

Customer Service Representative

Rachel is a Customer Service Representative at Island to Island Veterinary Clinic. Originally from Florida, she relocated to Ketchikan this past summer and has quickly embraced her new community. Her warm personality and welcoming nature make her an integral part of the clinic’s front desk team.

Rachel was drawn to the veterinary field by her love for animals and the joy she finds in connecting with their owners. She especially enjoys greeting each pet’s sweet face and creating a positive, comforting experience for every client who walks through the door. Ensuring the clinic feels welcoming and supportive is one of her favorite parts of her role.

Outside of work, Rachel enjoys a cozy life with her husband and their senior American Staffordshire Terrier, Faith. She loves baking sweet treats, experimenting with new recipes, spending time on nature trails, gardening, and relaxing with movies or music. Whether at home or at the clinic, Rachel brings warmth, kindness, and genuine care to everything she does.

Amanda

Customer Service Representative

Amanda is a Customer Service Representative and Technician in Training at Island to IslandCraig Pet Boutique. She originally earned a degree in Early Childhood Education but discovered a passion for animal welfare through her volunteer work with the GoodFix Veterinary team and PAWS animal welfare group. These experiences inspired her to transition into the veterinary field, where she enjoys building connections with the community and their pets while providing compassionate support.

Outside of work, Amanda lives in Craig with her husband and their nine beloved cats. Her six children frequently stop by—mostly for food and laundry services. She enjoys cozy days at home with her feline companions, painting with watercolors, and, while currently taking a break, is also a professional photographer.

Dr. Patrick Biscuit

Resident Clinic Kitty

Dr. Patrick Biscuit, aka Dr. B or Peebs, is our most highly paid (in cookies) and important doctor, as well as being in charge of office morale. He attended medical school at CBIT (Cute Boi Institute of Technology) and has an advanced degree in Biscuit Massage Therapy. He enjoys eating other pets’ food, laying in sunbeams with a breeze coming in from an open window, and catnip bananas. The doctor prefers to spend his time in the upstairs office area these days, so he can concentrate on his work (laying in the sun or near a heater, ideally both at once). Rest assured he is still being spoiled with treats, constant snuggles, and catnip toys.

Ford

Resident Clinic Kitty

Ford, aka Bubby, is a 15 year old polydactyl cat, who is living his best life indoors with fellow clinic cat; Dr. Patrick Biscuit. Ford has learned to love lounging around in bed, catching some sun through the window, chasing his favorite toys & demanding food, even if he doesn’t actually want it; he likes knowing he is in charge. His favorite things to do are sleep, eat, play and do it again the next day. Most times you will find him in his favorite spot, eating his favorite snacks – or trying to find the sun beams to get a little color to his fur. His favorite office human is Brittney and he hangs by her as much as possible.

Lola Pipal

Resident Clinic Pup

You may recognize Lola’s beautiful face from our website’s home page. Although office pup Lola does not live at the clinic, she comes to work with her mom, co-owner and practice manager Aliyah, almost every day. She is a valuable member of the Office Morale team, enthusiastically greeting staff members when they enter the upstairs office area where she spends her days. Lola loves when you share your lunch with her, give her belly rubs, and tell her she is the goodest girl. She shares her home with mom, dad John, cat sister Phoebe, and dog sisters Spruce and Danah. When she is not in the office, Lola loves a good hike with her family, cozy time at home, and SNACKS (her true passion in life).